Privacy Policy

1. Introduction

Webgenix ("we", "our", or "us") is a web development agency based in Derby, UK. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data

When you contact us or use our services, we may collect personally identifiable information, such as:

• Name and contact details (email address, phone number)
• Business information (company name, job title)
• Project requirements and communications
• Payment and billing information

Automatically Collected Data

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our web development and digital services
• Respond to your enquiries and communicate with you about your project
• Process transactions and send related information
• Send promotional communications about our services (with your consent)
• Analyse usage patterns to improve our website
• Comply with legal obligations under UK law

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: Processing necessary for our web development services agreement
• Legitimate interests: Improving our services and communicating with clients
• Consent: For marketing communications and non-essential cookies
• Legal obligation: Complying with UK laws and regulations

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (e.g. payment processors, hosting providers)
• To comply with legal requirements or court orders
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or merger

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Client project data is typically retained for 7 years in line with UK tax and accounting obligations.

8. Your Rights Under UK GDPR

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you
• Rectification of inaccurate or incomplete data
• Erasure ("right to be forgotten") of your personal data
• Restriction of processing in certain circumstances
• Data portability — receive your data in a structured format
• Object to processing based on legitimate interests
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@webgenix.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. For full details, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites including social media platforms and partner services. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page and updating the "Last updated" date above.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact Webgenix:

• Email: info@webgenix.co.uk
• Phone: +44 (0) 773 785 5076
• Address: 110 Peet St, Derby DE22 3RG, United Kingdom
• Website: webgenix.co.uk