Website Support Services
Something's broken, or you just need a quick technical question answered — message us directly, no support ticket system to wait in. Plans from £45/month, month-to-month, no long contracts.
We Answer the Phone, Not a Bot
A lot of website support with larger agencies means submitting a ticket, waiting for a triage response, then waiting again for whoever picks it up to actually look at your site. For a small business, that delay can mean lost sales while a broken form goes unnoticed for days.
We keep it simple: message us directly by phone, email or WhatsApp, and you're talking to someone who can actually look at the problem, not a first-line queue reading from a script.
- Direct contact — phone, email or WhatsApp
- Same-day priority on genuinely urgent issues
- We take on sites we didn't originally build
- No minimum contract — 30 days notice to cancel
£45
Per month starting price
Direct
Phone, email or WhatsApp
Same-Day
Priority on urgent issues
No Lock-In
Cancel with 30 days notice
Support That Actually Solves Problems
Reactive help when something's wrong, alongside the routine upkeep of a maintenance plan.
Urgent Issue Response
Site down, checkout broken, form not submitting — genuinely urgent issues get same-day priority wherever possible.
Bug Fixes
Something behaving unexpectedly? We diagnose and fix it, whether it's a plugin conflict, a broken layout or a form integration issue.
Technical Questions
Not sure how something works, or considering a change? Ask us before you break something trying it yourself.
Small Content Changes
Text updates, image swaps, price changes — the routine stuff, handled without a formal request process.
Security Incident Response
If a site is compromised, we prioritise containment and clean-up, then review how it happened to prevent a repeat.
Third-Party Sites Welcome
Built by another developer or agency? We'll review the codebase and take on ongoing support.
Website Support FAQs
Get Website Support That Actually Responds
Tell us about your website and we'll recommend the right plan — fixed monthly price, no long-term contract.